If you have trouble logging in to KUnet, here is our advise:

Are you unsure on how to log in to KUnet? As a starting point, use your KU username, which consists of 3 letters and 3 numbers, as well as your password.

If you cannot log in to KUnet, we recommend that you do the following:

Try adding @ku.dk to you username if you are an employee or @alumni.ku.dk if you are a student.

If that doesn't work, click on the link "Login Help, Password and KU Username". In here you will be presented with different opportunities. Click the link "First time you log in". Using your NemID (If you have danish cpr) you will be able to see your username and change your password.

Alternatively you will on the same page be able to enter your social security number or 10 digit pseudo-cpr-number along with your 4-digit PIN for your ID card. This will also enable you to change your password.

Forgotten PIN code

If you do not remember your PIN for your ID card, you can request a new one by clicking on the following link and choose the NemID solution. Then you will be given your PIN immediately. Click here to get pin code.

If you do not have a NemID, you can on the same page choose to enter your CPR number and we will send a PIN with letter to the address you are registered with at U CPH.

You can also meet in person at KU IT Support Center in Nørregade 10 and have your PIN code disclosed. If so, remember to bring ID!

Forgotten password

If you have forgotten your password, you can receive a one-off code and then change the password to something personal - see here how:

  1. Go to password.ku.dk and click on the link "Forgotten password"
  2. Enter your UCPH username and click "Search" (works only if you have added an external email address or mobile telephone number to your UCPH profile)
  3. When you have received the single use password by email or SMS, click on 'Log in with one-time password"
  4. Enter the single use password and then set a new password according to the criteria in the middle of the page. 
  5. Then log on to kunet.ku.dk with your new password

If anything of the above doesn't work and your are using af Mac/Apple-pc

If you have a Mac, you may have old passwords stored in your keychain. In that case, open the "Keychain" Program on your Mac. In the list that pops up, you have to delete everything that has to do with KUnet and eduroam, as well as if there are any certificates that are either something called Radius or Geotrust. Then restart your Mac and try again to change your password on KUnet and see if you can now log in.

If that still doesn't work, we recommend contacting us by phone. Find contact information for KU IT Support Center here.